Choosing a moving company in Moscow
What to consider when choosing a moving company in Moscow? Read the recommendations prepared by an expert in moving business and our friend, the moving company “Delikatny pereezd”:
Initial selection
No matter how you learn about a moving company, take into consideration how long it has been on the market and what people say about them. The companies who have been on the market for a long time and are focused on providing a high-quality service do care about their names and reputation and make sure the customer satisfaction is at a high level.
Communication
Pay attention at the quality of communication with the chosen companies: how they speak on the phone, how fast they react on your requests, etc. Use a "call Manager" service. At your meeting with the companies representatives you will be able to evaluate their professionalism and punctuality.
Contract
Regardless of the complexity of ordered works, there must be a contract! Employees of the chosen company will work with your assets and you should be protected from any possible situations, such as property or property finishing damage.
If you don't speak Russian at a sufficient level to understand all the nuances of legal language, request a bilingual contract in Russian and English. This way you will be able to adequately assess the content of the document.
Note on the subject of the contract and the contractor's responsibility:
If the subject of the contract says "transportation of belongings/assets", it means the company is responsible only for the safety of the cargo/ the integrity of the packaging. Choose a company whose contract subject is “the range of services associated with the move”. The paragraph "contractor's responsibility" is important as well. Some companies, apart from the responsibility for your assets damage, also take responsibility for the harm caused to the property of the third parties. If your moving professionals, for example, damage the walls in the stairwell, their moving company will be the one who is responsible in front of the owner of the building.
Reviewing the contract will take some time, therefore we recommend you to request the contract form in advance.
Additionally
Check if the company has a complaints department and the quality control service. If the company does, it indicates the company is focused on high-quality service and steady improvement of their work quality.
Have an easy move!
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